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Terms That Cover How We Work Together

These terms set out what you agree to when you open an account with Elon Sport and use our platform. Access and eligibility depend on your local law and the region you are in — check what applies to you before continuing.

Account Holder ResponsibilityPayment Terms: bKash, Nagad, RocketEligibility by Local LawLive casino and slots
Elon Sport Terms That Cover How We Work Together
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms also cover how we hold your data, how your account is secured, and who to contact if you need to make changes. We retain account records for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of the data we hold on your account by contacting support directly.

Account Security

Your account login is tied to your registered mobile number. We use OTP verification for sensitive actions — do not share your OTP with anyone, including anyone claiming to be from our team.

Data Retention

We keep transaction records and account data for the period required under our operating obligations. Closed accounts are not deleted immediately — data is held for the retention period then removed.

Requesting Changes

To update your registered details — mobile number, payment method, or account name — contact support and complete the verification step. Changes are not processed without verification.

Cookie and Session Data

We use session cookies to keep your account active while you browse. These are cleared when you log out. Persistent cookies that track preferences can be managed through your browser settings.

GET TERMS HELP

Reach Us About These Terms

If something in these terms is unclear or you have a question about how they apply to your account, our support team can walk you through it. For players in Dhaka, Chittagong, and elsewhere across Bangladesh, we handle queries through the channels below — pick whichever is fastest for you.

Live Chat Open the chat window from your account dashboard for a direct response. This is the quickest path for account or payment queries tied to these terms.
Email Support Send detailed questions about account terms, verification holds, or transaction disputes to our support email. We respond in order of receipt.
Help Centre Our help centre carries written answers on common account and payment questions, including what happens when a bKash or Nagad deposit is delayed.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If yours is not here, reach out through live chat or email.

Access and eligibility depend on your local law and region. These terms apply to your account use, but you are responsible for checking whether using this platform is permitted where you are.

We post updated terms here. Continuing to use your account after an update goes live means you accept the new version. We recommend checking this page if you have not visited in a while.

Yes. Contact support to request account closure. Any balance must be withdrawn before closure is finalised, and withdrawal requires your account to pass verification first.

If a deposit sent via bKash, Nagad, or Rocket does not appear on your account, contact support with your transaction reference. We will check on our side and liaise with the payment rail if needed.

Send a request through our support email. Include your registered mobile number and account details. We will confirm what we hold and provide it within a reasonable timeframe.

Raise it through live chat or email support. Give us the specific term you are querying and what happened on your account. We review each case on its own facts.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.